Shipping policy

Shipping Policy 

Shipping Information

At Events by Nashe, we currently ship orders within the United Kingdom only.

All orders are processed within 1–3 business days (excluding weekends and bank holidays). Orders placed after processing hours will be handled on the next business day.

During busy periods or promotions, processing times may be slightly extended. If there is a significant delay, we will contact you via email.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your order size and delivery location.

Estimated delivery times:

  • Standard UK Shipping: 2–5 business days

  • Express UK Shipping: 1–2 business days (where available)

Delivery times are estimates and may vary due to courier delays outside of our control.

Balloon & Event Décor Disclaimer 🎈

Due to the nature of balloon products:

  • We recommend ordering Gift boxes to arrive no more than 1–2 days before your event

  • We are not responsible for balloons deflating due to temperature changes, handling, storage, or environmental conditions

  • Helium-filled balloons are NOT shipped
    These are available via local delivery (Lancashire and Cumbria) or collection only

  • Custom balloon décor and personalised items are non-returnable

Local Delivery & Collection

Local delivery and/or collection may be available for select balloon décor items, including helium balloons.

  • Delivery area: Lancashire and Cumbria

  • Delivery fees vary based on distance and order size

  • Collection details will be confirmed once your order is ready

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect.

To help us resolve the issue quickly, please provide photo evidence within 24 hours of delivery.

Incorrect Address Disclaimer

Please ensure your delivery address is entered correctly at checkout.
Events by Nashe is not responsible for orders delivered to an incorrect address provided by the customer.

If you have noticed that you have inputted your address wrong, please email eventsbynashe1@gmail.com immediately with your order number, the wrong address you put and what address you would like it changed to.

Contact Us

If you have any questions about shipping, please contact us at:
📧 eventsbynashe1@gmail.com